Our Success Stories

Favorent

Volker Rantz

With 400 properties, managing guest registration manually just was not realistic for us. Before Stellar, it would have meant constant work in AVS and Feratel and a lot of unnecessary effort. Now guests complete everything before arrival, and the data goes automatically to the right system. We also use Stellar to offer extras like linen packages and pet fees during check-in. That has made it much easier for us to manage these add-ons consistently across all properties.

Homeby

Ale Fiorotto

In Italy, the compliance side is complicated because you have different systems like ISTAT, Ross1000, and Alloggiati Web depending on where the property is. Stellar brought that into one flow for us and saves us a lot of manual work every week. We also use it to offer things like parking reservations and extra cleaning during check-in. Guests can sort everything out before arrival, and afterwards they can find everything again on the guest page, including access details, the services they booked, and their invoices. That has cut down a lot of back and forth with guests.

Since the tourist tax in Berlin went up, we no longer wanted to simply include it in our platform prices. With Stellar, the calculation and documentation run automatically, which makes the whole process much safer and easier for us. We also started using guest-paid damage protection and were surprised by how many guests actually choose it. On top of that, guests have one page where they can see how to access the accommodation, including photo instructions, review the services they booked, and download their invoices. That has noticeably reduced questions before arrival.

Fairienglück

Christopher Redenz

Before Stellar, the Meldeschein was usually something guests filled out when they arrived. It was rushed, sometimes incomplete, and never ideal. Now guests complete the digital check-in before arrival, and the data is sent straight to AVS automatically. That has made arrivals much smoother for us. We also use the flow for extras like pet fees and linen packages, which works well because guests can choose everything in advance instead of us having to explain or collect it on site.

We have properties in both Vienna and Graz, so we have to deal with different tourist tax systems depending on the location. What we like about Stellar is that it gives us one consistent process across both cities, from digital check-in to tourist tax handling and reporting. We also use it for add-ons like sauna access and parking. Guests can arrange everything in advance, and our team has a lot less back and forth before arrival.

Before Stellar, Feratel reporting used to mean a lot of manual work for me. Now guests complete the digital check-in before arrival, the Meldeschein goes to Feratel automatically, and the whole process runs much more smoothly. I also use host-paid damage insurance on all bookings, which has completely replaced security deposits for me. On top of that, I offer extras like pet fees, early check-in, and linen packages during check-in. It gives me additional revenue without adding extra manual work.