Set up the logic that best suits your business.
Synchronise your bookings, choose the right insurance plan and get covered for every successful booking. OR have your guests pay, by offering them a choice between our Guest Damage Insurance and e-Deposit at online check-in.
Peace of mind for property managers, owners and their guests.
Yes, although platforms like Airbnb and Booking.com offer their own protections, they both have their pitfalls and limitations.
Airbnb’s AirCover is not an insurance product and will always involve guests and ask them to pay for damages. Only if the guest refuses to pay can AirCover cover the damage. Therefore, reporting a damage to Airbnb always carries the risk of disputes with guests, who may deny responsibility or leave a negative review. In addition, AirCover only covers lost income from confirmed Airbnb bookings, leaving hosts who list on multiple platforms with cancellation costs and lost income.
Booking.com does not offer dedicated guest damage protection, leaving you exposed to all guest damage costs. Their damage program will will only facilitate the settlement of claims with your guests, and only if you have specifically set it up. It is also limited to a certain amount, which is €300 in the EU. In addition, the amount set in the damage programme will be communicated during the booking process and may have a negative impact on your booking conversion or search ranking.
Recurring guests value consistency and reliability in their vacation experiences. By implementing Guest Damage Insurance, property managers and hosts can provide an added layer of certainty and peace of mind for guests. Guests appreciate the fact that they won’t be surprised by unexpected fees or charges after their stay.
Additionally, should a guest cause damage during their stay, our claim process is usually guest-free meaning there is no adverse interaction or back and forth needed with a guest, so they have a better stay overall.
By offering Damage Insurance for a reservation, property managers and hosts can help build trust and loyalty with their recurring guests, ultimately leading to more repeat bookings and positive reviews.
A security deposit can provide financial protection in the event of damage to the property during the stay of your guests. It also ensures that guests take better care of the property during their stay, as they will want to get the full deposit back and therefore take extra care to leave the property in good condition.
But guests generally prefer avoiding deposits because they tie up funds temporarily, and can cause worry about minor issues potentially leading to deductions.
By opting for Stellar’s Guest Damage Insurance, you can avoid deposits altogether or offer your guests a convenient alternative.
Because potential claims are usually handled without guest involvement, you can avoid disputes with guests – for more repeat bookings and more 5-star reviews.
Our Guest Damage Insurance has been specifically designed to meet the needs of short-term rental managers & owners. It includes critical cover against the following:
Our Guest Damage Insurance starts at €2.8 per night (plus insurance tax at property location) and varies depending on the amount covered. Details can be found in your Stellar account.
The cost of the insurance can also be covered by the guest as an alternative to paying a deposit. To ensure that the insurance covers all stays at your properties, you can choose in the settings to pay for the insurance yourself and include the cost in the rental price.
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